{"id":501,"date":"2023-03-16T16:50:09","date_gmt":"2023-03-16T19:50:09","guid":{"rendered":"https:\/\/peru.pasajesenmicro.com.ar\/?page_id=501"},"modified":"2023-08-28T16:09:49","modified_gmt":"2023-08-28T19:09:49","slug":"ajuda","status":"publish","type":"page","link":"https:\/\/brasil.pasajesenmicro.com.ar\/ajuda\/","title":{"rendered":"Ajuda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"501\" class=\"elementor elementor-501\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c6191f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c6191f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-677b950\" data-id=\"677b950\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a80cefa elementor-widget elementor-widget-jkit_animated_text\" data-id=\"a80cefa\" data-element_type=\"widget\" data-widget_type=\"jkit_animated_text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-animated-text jeg_module___64ef40e5be60d\"  data-style=\"highlighted\" data-text=\"ayudarte?\" data-shape=\"underline\"><h2 class=\"animated-text\"><span class=\"normal-text style-color\">\u00bfC\u00f3mo podemos <\/span><span class=\"dynamic-wrapper style-gradient\"><span class=\"dynamic-text\">ayudarte?<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 500 150\" preserveAspectRatio=\"none\"><path class=\"style-color\"  d=\"M3,77.5s200.54-11,493,0\" transform=\"translate(-2.75 -68.11)\"\/><\/svg><\/span><span class=\"normal-text style-color\"><\/span><\/h2><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1d3367d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d3367d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-18f6a1b\" data-id=\"18f6a1b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3307a29 elementor-widget elementor-widget-jkit_accordion\" data-id=\"3307a29\" data-element_type=\"widget\" data-widget_type=\"jkit_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div  class=\"jeg-elementor-kit jkit-accordion style-curve jeg_module__1_64ef40e5c3d14\" ><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-705f66b\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-705f66b\" aria-controls=\"expand-705f66b\">\n                        <span class=\"title\">1- COMO EU ME REGISTRO NA PLATAFORMA 10?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-705f66b\" style=\"display:none\"><div class=\"card-body\"><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Para criar uma conta na Plataforma 10 clique <\/span><a href=\"https:\/\/www.plataforma10.com.br\/registrar\"><b>aqui<\/b><\/a><span style=\"font-weight: 400\">. Complete os dados requeridos e siga os passos.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Voc\u00ea receber\u00e1 um e-mail de valida\u00e7\u00e3o para que possa ativar a conta e comprar suas passagens.<\/span><\/li><\/ul><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-eb1f7b0\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-eb1f7b0\" aria-controls=\"expand-eb1f7b0\">\n                        <span class=\"title\">2- COMO COMPRAR A MINHA PASSAGEM?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-eb1f7b0\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Selecione a origem e o destino, escolha sua poltrona, carregue seus dados e a forma de pagamento. Assim que o pagamento for confirmado, voc\u00ea receber\u00e1 um e-mail com as suas passagens. Voc\u00ea tamb\u00e9m pode v\u00ea-las na se\u00e7\u00e3o MINHAS COMPRAS.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-26eb753\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-26eb753\" aria-controls=\"expand-26eb753\">\n                        <span class=\"title\">3- POSSO ALTERAR, MODIFICAR OU TRANSFERIR A MINHA PASSAGEM?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-26eb753\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">N\u00e3o s\u00e3o permitidas altera\u00e7\u00f5es nas passagens adquiridas, as passagens s\u00e3o intransfer\u00edveis e as datas da viagem n\u00e3o podem ser deixadas em aberto ou trocadas. Se precisar cancelar ou modificar seus planos de viagem, voc\u00ea poder\u00e1 devolver sua passagem e comprar uma nova<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-e1a4a8c\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-e1a4a8c\" aria-controls=\"expand-e1a4a8c\">\n                        <span class=\"title\">4- COMO DEVOLVER MINHA PASSAGEM?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-e1a4a8c\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Para devolver as suas passagens voc\u00ea deve seguir os seguintes passos:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Entre na se\u00e7\u00e3o \"MINHAS COMPRAS\". Clique na op\u00e7\u00e3o \"REEMBOLSAR\", que se encontra abaixo do bot\u00e3o \"IMPRIMIR\", selecione as passagens que deseja devolver e aceite as condi\u00e7\u00f5es.<\/span><span style=\"font-weight: 400\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Para cada servi\u00e7o, a devolu\u00e7\u00e3o ser\u00e1 feita de acordo com as pol\u00edticas e condi\u00e7\u00f5es vigentes.<\/span><span style=\"font-weight: 400\"><br \/><br \/><\/span><\/li><\/ul><p><span style=\"font-weight: 400\">Se voc\u00ea n\u00e3o localizar o bot\u00e3o \"REEMBOLSAR\", escreva para <\/span><a href=\"mailto:sac@plataforma10.com\"><span style=\"font-weight: 400\">contato@plataforma10.com<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-61f4a22\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-61f4a22\" aria-controls=\"expand-61f4a22\">\n                        <span class=\"title\">5- DEVO IMPRIMIR MINHA PASSAGEM?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-61f4a22\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Voc\u00ea pode viajar apresentando o e-Ticket desde o seu dispositivo. Para isso, dever\u00e1 iniciar sess\u00e3o com o nome do usu\u00e1rio e aceder \u00e0 se\u00e7\u00e3o \"MINHAS COMPRAS\", onde encontrar\u00e1 a op\u00e7\u00e3o \u201ce-Ticket\u201d(*)<\/span><\/p><p><i><span style=\"font-weight: 400\">\u00a0*Caso as empresas de via\u00e7\u00e3o\u00a0 n\u00e3o indiquem \"e-Ticket\" \u00e9 necess\u00e1rio ter a passagem impressa.<\/span><\/i><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-bb381a0\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-bb381a0\" aria-controls=\"expand-bb381a0\">\n                        <span class=\"title\">6- COMO FA\u00c7O PARA IMPRIMIR MINHA PASSAGEM?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-bb381a0\" style=\"display:none\"><div class=\"card-body\"><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Na se\u00e7\u00e3o \"MINHAS COMPRAS\" voc\u00ea ver\u00e1 um resumo das passagens adquiridas, organizadas por data de compra.<\/span><span style=\"font-weight: 400\"><br \/><\/span><\/li><\/ul><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Uma nova janela aparecer\u00e1\u00a0 com a passagem adquirida e a op\u00e7\u00e3o de IMPRIMIR.<\/span><\/li><\/ul><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-c5527d7\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-c5527d7\" aria-controls=\"expand-c5527d7\">\n                        <span class=\"title\">7- COM QUANTO TEMPO DE ANTECIPA\u00c7\u00c3O DEVO ME APRESENTAR PARA VIAJAR?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-c5527d7\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Voc\u00ea deve se apresentar no terminal rodovi\u00e1rio ou ponto de embarque com 20 ou 30 minutos de anteced\u00eancia ao hor\u00e1rio previsto.<\/span><span style=\"font-weight: 400\"><br \/><\/span><\/p><p><span style=\"font-weight: 400\">Em viagens internacionais, \u00e9 necess\u00e1rio se apresentar no guich\u00ea com 1 hora de anteced\u00eancia para a verifica\u00e7\u00e3o da documenta\u00e7\u00e3o.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-ca3bdfe\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-ca3bdfe\" aria-controls=\"expand-ca3bdfe\">\n                        <span class=\"title\">8- O QUE \u00c9 A TAXA DE SERVI\u00c7O?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-ca3bdfe\" style=\"display:none\"><div class=\"card-body\"><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A taxa de servi\u00e7o \u00e9 a taxa adicional pelo uso da p\u00e1gina, que \u00e9 acrescentada ao valor da passagem.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Cada taxa de servi\u00e7o ser\u00e1 debitada<\/span><span style=\"font-weight: 400\"> no extrato da sua forma <\/span><span style=\"font-weight: 400\">de pagamento. Uma passagem de ida e uma passagem de volta s\u00e3o consideradas duas passagens.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Lembramos que a taxa de servi\u00e7o, ao contr\u00e1rio da passagem, n\u00e3o \u00e9 reembols\u00e1vel.<\/span><\/li><\/ul><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-b8982ed\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-b8982ed\" aria-controls=\"expand-b8982ed\">\n                        <span class=\"title\">9- DESCONTO PARA ESTUDANTES, APOSENTADOS OU PORTADORES DE DEFICI\u00caNCIA<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-b8982ed\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Plataforma 10 n\u00e3o emite passagens com desconto para aposentados, estudantes ou portadores de defici\u00eancia. Eles devem ser obtidos diretamente no guich\u00ea da <\/span><span style=\"font-weight: 400\">via\u00e7\u00e3o.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-3eab554\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-3eab554\" aria-controls=\"expand-3eab554\">\n                        <span class=\"title\">10- QUAIS OS DOCUMENTOS QUE DEVO APRESENTAR PARA VIAJAR?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-3eab554\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">\u00c9 obrigat\u00f3rio viajar com o documento que foi declarado na passagem adquirida.<\/span><\/p><p><span style=\"font-weight: 400\">Caso seus documentos tenham sido extraviados, furtados ou roubados, voc\u00ea deve levar consigo o boletim de ocorr\u00eancia, com data de emiss\u00e3o de, no m\u00e1ximo, 30 dias antes do embarque.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-a3b1d72\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-a3b1d72\" aria-controls=\"expand-a3b1d72\">\n                        <span class=\"title\">11- QUAL A DOCUMENTA\u00c7\u00c3O NECESS\u00c1RIA PARA O MENOR VIAJAR NOS SERVI\u00c7OS INTERMUNICIPAIS E INTERESTADUAIS?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-a3b1d72\" style=\"display:none\"><div class=\"card-body\"><p><b><i>Se o menor for viajar com pelo menos um representante legal:<\/i><\/b><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">As crian\u00e7as menores de 12 anos n\u00e3o precisam de autoriza\u00e7\u00e3o judicial para viajar dentro do <\/span><b>territ\u00f3rio nacional<\/b><span style=\"font-weight: 400\">, <\/span><b>desde que acompanhadas<\/b><span style=\"font-weight: 400\"> de <\/span><span style=\"font-weight: 400\">guardi\u00e3o<\/span><span style=\"font-weight: 400\">, tutor ou parentes, como pai ou m\u00e3e, av\u00f3s, bisav\u00f3s, irm\u00e3os, tios ou sobrinhos maiores de 18 anos, portando documenta\u00e7\u00e3o original com foto para comprova\u00e7\u00e3o do parentesco.\u00a0<\/span><\/li><\/ul><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u00c9 necess\u00e1ria a autoriza\u00e7\u00e3o judicial para crian\u00e7as viajarem entre <\/span><b>cidades integrantes da mesma regi\u00e3o metropolitana<\/b><span style=\"font-weight: 400\"> (art. 83, \u00a7 1\u00ba, letra \u201ca\u201d, da Lei n. 8.069\/90 \u2013 ECA).<\/span><\/li><\/ul><p><b><i>Se o menor for viajar sem o seu representante legal:<\/i><\/b><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Se n\u00e3o houver parentesco entre a crian\u00e7a e o acompanhante, este dever\u00e1 apresentar uma <\/span><a href=\"http:\/\/files.plataforma10.com\/BR_ModeloAutorizacao_Nacional_Menor_Desacompanhado.pdf\"><b>autoriza\u00e7\u00e3o<\/b><\/a> <span style=\"font-weight: 400\">escrita, assinada pelo pai ou pela m\u00e3e, pelo guardi\u00e3o ou tutor, com firma reconhecida por autenticidade ou semelhan\u00e7a.<\/span><\/li><\/ul><p><b><i>Menores que viajam sozinhos<\/i><\/b><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Dentro do <\/span><b>territ\u00f3rio nacional<\/b><span style=\"font-weight: 400\">, adolescentes (de 12 a 18 anos de idade) n\u00e3o precisam de nenhuma autoriza\u00e7\u00e3o para viajar desacompanhados<\/span><span style=\"font-weight: 400\">.<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">A <\/span><a href=\"http:\/\/files.plataforma10.com\/BR_ModeloAutorizacao_Nacional_Menor_Desacompanhado.pdf\"><b>autoriza\u00e7\u00e3o<\/b><\/a><span style=\"font-weight: 400\"> judicial \u00e9 OBRIGAT\u00d3RIA, quando a CRIAN\u00c7A (menor de 12 anos) viajar <\/span><b>para fora da Comarca onde reside<\/b><span style=\"font-weight: 400\"> desacompanhada dos pais, do guardi\u00e3o ou do tutor, de parente ou de pessoa autorizada (pelos pais, guardi\u00e3o ou tutor). Nesse caso, a autoriza\u00e7\u00e3o judicial ser\u00e1 dispensada.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-482b86e\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-482b86e\" aria-controls=\"expand-482b86e\">\n                        <span class=\"title\">12- MINHA COMPRA FOI BEM SUCEDIDA E AINDA N\u00c3O RECEBI MINHA PASSAGEM, O QUE DEVO FAZER?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-482b86e\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Se uma opera\u00e7\u00e3o foi conclu\u00edda com sucesso e voc\u00ea n\u00e3o obteve acesso \u00e0s passagens compradas, <\/span><span style=\"font-weight: 400\">entre na se\u00e7\u00e3o <\/span><span style=\"font-weight: 400\">\u00a0\"MINHAS COMPRAS\". E se ainda n\u00e3o conseguir visualizar as suas passagens, entre em contato conosco (<\/span><a href=\"mailto:sac@plataforma10.com\"><span style=\"font-weight: 400\">contato@plataforma10.com<\/span><\/a><span style=\"font-weight: 400\">) e n\u00f3s daremos uma resposta o mais breve poss\u00edvel.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-b19948c\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-b19948c\" aria-controls=\"expand-b19948c\">\n                        <span class=\"title\">13- SE A MINHA TENTATIVA DE COMPRA FOI MALSUCEDIDA, ENT\u00c3O POR QUE N\u00c3O CONSIGO ESCOLHER A MESMA POLTRONA? <\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-b19948c\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Se por algum motivo o pagamento n\u00e3o p\u00f4de ser efetuado no prazo estabelecido (12 minutos) ou se o seu meio de pagamento for rejeitado, o cancelamento da compra ser\u00e1 indicado por meio de um aviso de \u201ctransa\u00e7\u00e3o rejeitada\u201d.<\/span><\/p><p><span style=\"font-weight: 400\">Ap\u00f3s a rejei\u00e7\u00e3o, as poltronas permanecer\u00e3o bloqueadas por pelo menos 20 minutos. Em seguida, os assentos ser\u00e3o liberados ou outras poltronas poder\u00e3o ser adquiridas.<\/span><\/p><p><span style=\"font-weight: 400\">Caso os assentos n\u00e3o sejam liberados, existe a possibilidade de terem sido adquiridos por outro cliente.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-b02d27d\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-b02d27d\" aria-controls=\"expand-b02d27d\">\n                        <span class=\"title\">14- QUAIS MEIOS DE PAGAMENTO S\u00c3O ACEITOS?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-b02d27d\" style=\"display:none\"><div class=\"card-body\"><p><a href=\"https:\/\/www.plataforma10.com.br\/como-comprar\/eletronica\"><span style=\"font-weight: 400\">Aqui<\/span><\/a><span style=\"font-weight: 400\"> voc\u00ea poder\u00e1 ver os diferentes meios de pagamento.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-5fe8318\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-5fe8318\" aria-controls=\"expand-5fe8318\">\n                        <span class=\"title\">15- A PARTIR DE QUAL IDADE SE DEVE PAGAR UMA PASSAGEM?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-5fe8318\" style=\"display:none\"><div class=\"card-body\"><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">O passageiro respons\u00e1vel tem direito de transportar gratuitamente uma crian\u00e7a de at\u00e9 seis anos, desde que transportada no colo, conforme <\/span><a href=\"https:\/\/anttlegis.datalegis.inf.br\/action\/UrlPublicasAction.php?acao=abrirAtoPublico&amp;num_ato=00001922&amp;sgl_tipo=RES&amp;sgl_orgao=DG\/ANTT\/MT&amp;vlr_ano=2007&amp;seq_ato=000\"><span style=\"font-weight: 400\">Resolu\u00e7\u00e3o n\u00ba 1.922, de 28\/03\/2007<\/span><\/a><span style=\"font-weight: 400\">, <\/span><span style=\"font-weight: 400\">da ANTT.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Caso seja necess\u00e1rio que o menor ocupe um assento, dever\u00e1 ser emitida uma passagem com as mesmas condi\u00e7\u00f5es e custos que a de um adulto.<\/span><\/li><\/ul><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-263c16b\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-263c16b\" aria-controls=\"expand-263c16b\">\n                        <span class=\"title\">16- COMO POSSO ATUALIZAR MINHAS INFORMA\u00c7\u00d5ES DE USU\u00c1RIO?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-263c16b\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Para editar os dados pessoais do usu\u00e1rio, \u00e9 necess\u00e1rio fazer o login e <\/span><span style=\"font-weight: 400\">acessar<\/span><span style=\"font-weight: 400\"> a op\u00e7\u00e3o \"MEUS DADOS\".<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-8d078dd\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-8d078dd\" aria-controls=\"expand-8d078dd\">\n                        <span class=\"title\">17- COMO RECUPERAR MINHA SENHA?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-8d078dd\" style=\"display:none\"><div class=\"card-body\"><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Caso n\u00e3o se lembre da sua senha, clique <\/span><a href=\"https:\/\/www.plataforma10.com.br\/login\"><span style=\"font-weight: 400\">aqui<\/span><\/a><span style=\"font-weight: 400\"> e depois em \"Esqueci minha senha\". Voc\u00ea receber\u00e1 um e-mail para que possa gerar uma nova senha.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Se voc\u00ea n\u00e3o receber o e-mail em sua caixa de entrada, sugerimos verificar na caixa de <\/span><i><span style=\"font-weight: 400\">spam<\/span><\/i><span style=\"font-weight: 400\">.<\/span><\/li><\/ul><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-f2cb527\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-f2cb527\" aria-controls=\"expand-f2cb527\">\n                        <span class=\"title\">18- O QUE FA\u00c7O SE MINHA CONTA FOR BLOQUEADA?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-f2cb527\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Envie u<\/span><span style=\"font-weight: 400\">m e-mail para <\/span><a href=\"mailto:sac@plataforma10.com\"><span style=\"font-weight: 400\">contato@plataforma10.com<\/span><\/a><span style=\"font-weight: 400\"> onde um representante ir\u00e1 ajud\u00e1-lo o mai<\/span><span style=\"font-weight: 400\">s breve poss\u00edvel a re<\/span><span style=\"font-weight: 400\">ativar sua conta.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-d72aff2\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-d72aff2\" aria-controls=\"expand-d72aff2\">\n                        <span class=\"title\">19- QUANTO DE BAGAGEM POSSO LEVAR?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-d72aff2\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Pode-se transporta<\/span><span style=\"font-weight: 400\">r gratuitamente at\u00e9 trinta quilos de bagagem no bagageiro e cinco quilos de volume no porta-embrulhos, observados os limites de dimens\u00e3o que consta em resolu\u00e7\u00e3o espec\u00edfica:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Mala grande: 70,5 cm x 45,5 cm x 26 cm<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Mala m\u00e9dia: 60,5 cm x 40 cm x 23,5 cm<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Mala pequena: 49 cm x 34,5 cm x 19 cm<\/span><\/li><\/ul><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-e21fd9e\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-e21fd9e\" aria-controls=\"expand-e21fd9e\">\n                        <span class=\"title\">20- ENCOMENDAS<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-e21fd9e\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Para informa\u00e7\u00f5es sobre encomendas dever\u00e1 contactar diretamente com a transportadora. A Plataforma 10 n\u00e3o fornece o servi\u00e7o de encomendas. <\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-6543f11\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-6543f11\" aria-controls=\"expand-6543f11\">\n                        <span class=\"title\">21- POSSO VIAJAR COM MEU PET?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-6543f11\" style=\"display:none\"><div class=\"card-body\"><p><span style=\"font-weight: 400\">Para ter informa\u00e7\u00f5es sobre, \u00e9 ideal que o passageiro consulte diretamente com a empresa de <\/span><span style=\"font-weight: 400\">via\u00e7\u00e3o <\/span><span style=\"font-weight: 400\">sobre as condi\u00e7\u00f5es para embarcar com o pet.<\/span><\/p><\/div><\/div>\n            <\/div><div class=\"card-wrapper \">\n                <div class=\"card-header\">\n                    <a href=\"#expand-4d3f1f8\" class=\"card-header-button\" aria-expanded=\"false\" data-target=\"#expand-4d3f1f8\" aria-controls=\"expand-4d3f1f8\">\n                        <span class=\"title\">22- QUAL O HOR\u00c1RIO DE ATENDIMENTO DO SAC (SAC)?<\/span><div class=\"right-icon-group\">\n                <div class=\"normal-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n                <div class=\"active-icon\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n            <\/div>\n                    <\/a>\n                <\/div>\n                <div class=\"card-expand\" id=\"expand-4d3f1f8\" style=\"display:none\"><div class=\"card-body\"><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Segunda a s\u00e1bado das 9h \u00e0s 21h, domingos e feriados das 10h \u00e0s 18h.<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Datas especiais:<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">24 e 31 de dezembro das 9h \u00e0s 15h<\/span><\/p><p><span style=\"font-weight: 400\">25 de dezembro, 1\u00ba de janeiro e 1\u00ba de maio: sem aten\u00e7\u00e3o<\/span><\/p><\/div><\/div>\n            <\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2b2de98\" data-id=\"2b2de98\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d44e4e1 elementor-widget elementor-widget-text-editor\" data-id=\"d44e4e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Un operador lo asistir\u00e1 a la brevedad.<\/p><p>Horarios de atenci\u00f3n de Mesa de Ayuda:<\/p><ul><li>Lunes a S\u00e1bados de 7 a 19 hs<\/li><li>Domingos y feriados de 8 a 16 hs<\/li><li>24 y 31 de diciembre de 9 a 15 hs. 25 de diciembre y 1 de enero sin atenci\u00f3n.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e72e21 elementor-widget elementor-widget-image\" data-id=\"3e72e21\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" width=\"496\" height=\"510\" src=\"https:\/\/brasil.pasajesenmicro.com.ar\/wp-content\/uploads\/2023\/03\/fondo-ayuda.webp\" class=\"attachment-large size-large wp-image-503\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/brasil.pasajesenmicro.com.ar\/wp-content\/uploads\/2023\/03\/fondo-ayuda.webp 496w, https:\/\/brasil.pasajesenmicro.com.ar\/wp-content\/uploads\/2023\/03\/fondo-ayuda-292x300.webp 292w\" sizes=\"(max-width: 496px) 100vw, 496px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfC\u00f3mo podemos ayudarte? 1- COMO EU ME REGISTRO NA PLATAFORMA 10? Para criar uma conta na Plataforma 10 clique aqui. Complete os dados requeridos e siga os passos. Voc\u00ea receber\u00e1 um e-mail de valida\u00e7\u00e3o para que possa ativar a conta e comprar suas passagens. 2- COMO COMPRAR A MINHA PASSAGEM? Selecione a origem e o destino, escolha sua poltrona, carregue seus dados e a forma de pagamento. Assim que o pagamento for confirmado, voc\u00ea receber\u00e1 um e-mail com as suas passagens. Voc\u00ea tamb\u00e9m pode v\u00ea-las na se\u00e7\u00e3o MINHAS COMPRAS. 3- POSSO ALTERAR, MODIFICAR OU TRANSFERIR A MINHA PASSAGEM? N\u00e3o s\u00e3o<\/p>\n","protected":false},"author":1,"featured_media":1880,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ajuda - Plataforma 10 Brasil<\/title>\n<meta name=\"description\" content=\"Tenes dudas sobre nuestros servicios? 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